Customer experience is vital in the retail industry. It has been important for years, but it is now crucial to drive customer satisfaction and repeat business. Customers who are satisfied and spend more time with their store will be happier and they will buy more products. This will lead to increased profitability and a greater number […]
Tag: customer
Why customer communication is crucial in times of uncertainty
Many small business owners are worried about COVID-19 and customers. It’s easy to be afraid of saying the wrong things and limit communication with your customers. You shouldn’t be silent. Clientele need to hear from your company, not only now but also during crisis situations. The community needs to know about any new policies, programs or order statuses. […]
How to use transactional emails to foster customer loyalty
It is important to stay in touch with customers after they have made a purchase. Customers will feel more valued and confident in their purchase if businesses do this well. This will increase their satisfaction. This can result in repeat business from customers who love your company online. Shop owners don’t want to be dependent on their […]
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