Customer experience is vital in the retail industry. It has been important for years, but it is now crucial to drive customer satisfaction and repeat business. Customers who are satisfied and spend more time with their store will be happier and they will buy more products. This will lead to increased profitability and a greater number […]
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COVID-19 Part 2: The Impact of CPG and Retail on COVID-19
Two months have passed since the COVID-19 pandemic. With that comes a new wave in consumer behavior. Consumers are getting more used to their current lifestyles and anticipating how shopping will be for them after the crisis passes. The new trend is to prioritize comfort foods over paper and pantry products. Our latest survey about the impact […]
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